top of page
FAQ
-
returnsYou may return your item within 20 days of ordering. It needs to be in unused condition and in original packaging. Customers are responsible for all shipping fees. Once it is returned to us and is found to be in new condition, we will then issue a refund!
-
productsOur products are all ethically sourced and made in China.
-
shippingWe can only ship to Canadian residential addresses. We ship using Canada Post. You should receive a shipping confirmation email after purchasing and when the item is shipped out. Standard 3-5 business days from ordering you should receive your order (Holiday Season and Collection Drops may be a few days delayed due to high order volumes)
-
size chartAll of our sizes are labelled by age, weight and height. Please check your child's height and weight. All children are different and may be bigger or smaller for their age. All of our items are designed to fit for at least 1 year.
-
exchangesYou may exchange your product within 20 days of ordering. It needs to be in unused condition and in original packaging. Email us for a shipping label and include a note in the package with your order number and what you are exchanging for. Once it is returned to our facility and is found to be in new condition, we will then replace your product.
-
How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
-
How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
-
Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
bottom of page